Service

Customer service

We provide extensive Customer Support services through high-standard technical assistance secured by a department staffed by skilled engineers.

After-sales services

Include all the activities needed to fix any technical problem in the shortest time possible, from the registration of the request received by the client to the coordination of the different teams to be involved in the problem solving.

Technical trainings

To collect from Steriline team of experts, during the periodically training sessions organized in Como HQ, information and ways of working to follow up locally, directly and independently in case of any problem.

Technical audits

Steriline Customer service can handle requests to perform technical audits that will be executed by experienced mechanic, software and electrical engineers.

Software services

Thanks to new technologies the Steriline software team can remotely access the customer machines (equipped with the appropriate hardware and software apparatus) to diagnose and fix the problems in short time.

Spare parts

Steriline can offer:
• The fastest component supply service
• The highest quality material in the market

Refurbishing

The possibility to revamp your old Steriline machine / line to the latest technology.

Preventive and strategic maintenance

Accurate planning of periodical check visits performed by Steriline specialists.

Pharma services (validation, qualification on site)

IQ, OQ, PQ and other protocols preparation and execution assistance according to the GMP rules.

Personnel training

Steriline engineers to support customers team learning process.