CUSTOMER SERVICE SPECIALIST

Prepares price quotations for spare parts and services in collaboration with co-workers from other business units.

Main tasks

• Prepare price quotations for spare parts and services
• Provide support and assistance for customers during order processing
• Give support to a technical supervisor in handling customer-related technical and commercial issues
• Provide assistance to other business units involved in after-sales service (such as Technical Department, Finance Department, Export Department )
• Coordinate customers and sales people of assigned areas

Requirements

• Middle school degree or university degree in technical or linguistic discipline
• Excellent knowledge of written and spoken English
• Expertise in customer service in the international environment
• Good personal and organisational skills
• Ability to work in team and customer-oriented approach
• SAP skills would be an asset